Frequently Asked Questions.

Where do I get a residents permit from?

• You should have received a Residents Permit with your council tax bill in March 2012. If you have not received one please contact 0845 607 2007 to request one.

What if I move to the area?

• If you move to the area please call 0845 607 2007 to request a Residents Permit
• Alternatively you can visit your local Worcestershire Hub in person:

                          Redditch – Town Hall Alcester Road, Redditch, B98 8AH

                          Bromsgrove  – adjacent to Dolphin Centre, School Drive, Bromsgrove, B60 1AY

What do I do with my permit?

• To reduce the amount of time that your visit takes please clearly display your permit in your vehicle upon entering the site.

What happens if my permit is lost or stolen?

• To request another permit please call 0845 607 2007

Can I use an old permit?

• If you turn up with an old permit you will still be able to use the site, however your permit will be retained by the site staff and you will be given an application form and instructed to apply for a new permit.

Does the permit have an expiry date?

• The current permit will expire on 31st March 2015.

Can I use the site if I do not have a Residents Permit?

• Yes – Upon entering the site you will be requested to provide proof of residency from within Herefordshire and Worcestershire.

What is acceptable as proof of residency?

• Driving licence
• Recent utility or council tax bill (within last 3 months)
• Bank statement, Council Tax Bill, property tenancy agreement
• Valid Commercial Vehicle & Trailer (CVT) Permit
• Current vehicle insurance document

Can I use the sites if I am not a resident of Bromsgrove District or Redditch Borough?

• Yes – If you are a resident of Herefordshire or Worcestershire not living in either Bromsgrove or Redditch but wish to use either Household Recycling Centre you must obtain a Residents Permit in advance by calling 0845 607 2007 or taking proof of residency with you to the site.